Privacy Policy

1. Scope of this policy

This policy applies only to this public informational website, its contact form, website accounts, and communications initiated through the contact information published here. It does not govern Donor-ID™ software deployed for customers, customer-controlled systems, restricted customer resources, employee systems, or information handled under a separate contract or privacy notice.

2. Information we collect

Information you provide

If you submit the contact form or contact us by telephone or another method, we may receive your name, company name, telephone number, email address, the content of your inquiry, and any other information you choose to provide.

Website account information

If you create a website account, we collect your full name, company name, email address, password hash, assigned role, account creation and login dates, authentication status, and security information such as unsuccessful login attempts and temporary lockouts. We do not store your password in readable form.

Information collected automatically

Our web server and hosting or security providers may automatically record limited technical information, such as your Internet Protocol address, browser and device type, operating system, referring page, pages requested, access date and time, and diagnostic or security events.

3. How we use information

We may use information collected through or in connection with the website to:

• respond to inquiries and provide requested information;
• create, authenticate, secure, and administer website accounts;
• operate, maintain, secure, and troubleshoot the website;
• understand general website usage and improve website content;
• protect our rights, systems, users, and business operations;
• comply with applicable law and enforce our agreements; and
• carry out other purposes disclosed when information is provided.

4. How we disclose information

We may disclose information to service providers that support website hosting, information technology, security, communications, and professional services, subject to appropriate obligations. We may also disclose information when required by law; to protect rights, safety, and security; in connection with an investigation; or as part of a merger, financing, reorganization, sale, or transfer of all or part of our business.

Healthcare-ID does not sell personal information collected through this public website or use it for cross-context behavioral advertising.

5. Cookies and tracking technologies

The public website does not currently use advertising or analytics cookies. The contact and account forms use a necessary anti-forgery cookie to protect submissions. When you log in, an authentication cookie keeps you signed in for the current session or, if you select “Keep me signed in,” for up to 30 days. That same login protects the restricted administration area. Our hosting infrastructure may use technical mechanisms needed to deliver and secure the website.

If our use of cookies or similar technologies changes, we may update this policy and provide any notice or choices required by applicable law.

6. Retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, to meet legal or contractual obligations, resolve disputes, and protect our systems and business. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage can be guaranteed to be completely secure.

7. Third-party websites

This website may link to websites and services operated by others, including mapping services and customer or partner websites. Their privacy practices are governed by their own policies, and Healthcare-ID is not responsible for their content or practices.

8. Children’s privacy

This website is intended for business and professional audiences and is not directed to children under 13. We do not knowingly collect personal information from children through the public website. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

9. Your choices and privacy rights

Depending on where you live, applicable law may provide rights concerning your personal information, such as requesting access, correction, deletion, or a copy of certain information. You may contact us to submit a request. We may need to verify your identity and may retain information where permitted or required by law.

You may choose not to provide information by email or telephone. Because we do not currently sell personal information or use it for targeted advertising, the public website does not offer a sale or targeted-advertising opt-out mechanism.

10. Visitors outside the United States

Healthcare-ID is based in the United States. If you access this website from another country, information associated with your visit may be processed in the United States, where privacy laws may differ from those in your location.

11. Changes to this policy

We may update this Privacy Policy as our website or practices change. The revised policy will be posted on this page with an updated effective date. Material changes may be communicated by an additional notice where appropriate or required.

12. Contact us

Questions or requests concerning this Privacy Policy may be directed to: